Supporting Liverpool businesses
Since we first began on County Road in 1998, we've supported businesses in Liverpool and across Merseyside and the North West. Whether you need an outsourced IT Support helpdesk for your team, on-site assistance, or IT project consultancy, our team has the expertise and flexibility to help.
Proven Expertise in Every Postcode
We don’t just operate in Liverpool; we are woven into its business fabric. The map below displays the active locations of clients who trust us with their IT infrastructure across the region. From creative studios in the city centre to logistics hubs in Knowsley and manufacturing sites in Speke, our engineers are already working in your area. This isn't just about coverage—it is your assurance that expert local support is always right on your doorstep.
97%
Calls answered in 15s
<1hr
1st response time
<5hrs
Average resolution time
62%
1st contact resolution time
Managed IT Support services
Fully Managed IT for Merseyside Businesses
Stop worrying about server downtime or outdated software. We act as your dedicated, locally based IT department, proactively monitoring your network 24/7. By catching and resolving vulnerabilities before they impact your daily operations, we keep your infrastructure stable, secure, and performing at its peak.
Modern Workplace & Infrastructure Setup
Whether your team operates out of a creative hub in the city centre or a manufacturing site in Speke, we build and maintain scalable, secure IT environments. We streamline your tech stack under one Liverpool provider, ensuring your workforce stays connected, efficient, and fully compliant wherever they are working.
Rapid-Response Local Helpdesk
When tech headaches happen, you don’t want to be stuck in a generic, outsourced call queue. Our certified engineers are based right here at Moorgate Point, providing fast, SLA-backed resolutions. You get direct access to knowledgeable experts who provide plain-English advice exactly when your team needs it.
Smart IT Asset & Licence Management
We help North West companies stop wasting money on unused software subscriptions or redundant hardware. As a certified Microsoft Solutions Partner, we conduct strategic audits of your tech assets, tailor your licensing to your actual headcount, and handle all the billing administration to keep your overheads lean.
Strategic IT Consultancy
We do more than just fix broken hardware. We work closely with business leaders across the region to map out future-proof IT roadmaps. From seamless cloud migrations to acting as your fractional IT management, we guide your digital transformation so your technology actively drives your commercial growth.
Cyber Security & Data Continuity
Protecting your business from evolving digital threats is non-negotiable. We harden your digital perimeter with enterprise-grade cybersecurity—from robust email threat detection to impenetrable data backups. We ensure your critical assets are locked down and your business remains online, no matter what happens.
Trusted by 500+ clients
Liverpool IT Support packages
Value
10-29 Users
Rapid-response local helpdesk for Microsoft 365 and daily desktop troubleshooting
Automated cloud backups safeguarding against accidental data loss and deletion
Active endpoint detection and anti-virus stopping cyber threats instantly
Secure staff access control strictly enforced by Multi-Factor Authentication
Stable, continuously monitored foundational infrastructure for core servers and Wi-Fi
Premium
50+ Users
Enterprise-grade architecture management for complex, high-traffic infrastructure
Fleet-wide corporate data governance ensuring strict compliance across 100+ devices
Uninterrupted, high-density Wi-Fi and security control for large office footprints
Ironclad disaster recovery and comprehensive business continuity planning
Fractional IT Director consulting to spearhead your long-term digital transformation
Business
30-49 Users
Centralised mobile device management (MDM) securing mobile and hybrid workforces
Optimised administration ensuring zero bottlenecks in growing multi-server environments
Frictionless unified communications powered by deep Microsoft Teams support
Fortified network perimeter defence via advanced firewall and router management
Dedicated technical account leadership aligning your IT capability with commercial growth
Trusted Technology Partners
Working with the best, to give you the best.
Managed IT Support to keep you up and running
Our managed IT support packages provide 24/7 system monitoring, patching, threat detection, and routine maintenance. We'll ensure your systems are:
Expert Team
Our Liverpool based IT team includes a wide range of technical expertise and experience.
Tailored to your business
We don’t do generic. Every recommendation is tailored to your goals, needs, and how your business is set up.
Proactive Protection
We don’t wait for a problem to occur. We actively monitor your network to identify problems before they disrupt work.
Interested in one of our support packages? Get in touch.
Designed for organisations seeking a total IT partnership. We act as your fully-fledged internal IT department, providing a direct line to seasoned experts and a proven network of specialists who ensure your technology never stands in the way of your goals.
FAQ's
Why do Liverpool businesses outsource IT Support?
Many Merseyside organisations outsource IT Support to Curveball Solutions to:
Simplify your IT setup, while your team continues to benefit from access to a professional, experienced IT help desk.
Outsourcing to a reliable local MSP is often more cost-effective than the ongoing time and expense of IT recruitment and training.
Continuity of IT support when your team is unavailable, we cover holidays, sickness, and unexpected absences.
Free up your internal IT team to focus on planned projects, while we handle day-to-day helpdesk support.
Access a broad range of technical expertise through our experienced helpdesk team and specialist partner network.How can I request help with IT?
If you’re a Curveball client, raise a support request and we’ll take it from there. You’ll get an email confirmation with your ticket number, and one of our Merseyside engineers will respond within SLA.
Not a client of Curveball? No problem. If your organisation is experiencing IT issues, we can help. Send us a messageWhat IT problems can an IT Support provider help with?
A good IT support provider helps keep your business running smoothly by resolving day-to-day IT issues quickly and effectively. This includes everything from setting up and managing users and leavers, fixing email and access issues, resetting passwords, and troubleshooting connectivity or slow performance, through to resolving software crashes, securing systems against viruses, and keeping devices fully patched and up to date.
What IT Support packages do you offer for Liverpool businesses?
Every Liverpool business is different, which is why our IT support packages are flexible. From remote support and proactive monitoring to cybersecurity and cloud services, we build the right level of support around how you work — from ad-hoc help to fully managed IT.
How often can users make IT Support requests?
Our fixed monthly pricing includes unlimited support requests, giving you predictable costs and peace of mind.
What are the benefits of Managed IT Services for my business?
Managed IT services deliver proactive, end-to-end IT support, so you can stay focused on running your business. With reduced downtime, predictable IT costs, improved security, and access to expert support, your technology works more reliably and your team stays productive.
Can you protect my business from cyberattacks and ransomware?
Cybersecurity is built into everything we do. Our services include proactive threat monitoring, firewall management, anti-virus and anti-malware protection, and regular security updates. We also provide staff training to reduce the risk of phishing and social-engineering attacks, helping protect your business from ransomware and other cyber threats.
Is your IT Support GDPR compliant ?
Yes, absolutely. We take UK data protection seriously and are fully committed to GDPR compliance. Our services include secure data handling, regular security reviews, and practical compliance advice to help your business meet its obligations. We also support best-practice approaches to data security and privacy.
Do you support Microsoft 365 and cloud services?
In short, yes. We have extensive experience supporting Microsoft 365 and a wide range of cloud platforms. From setup and migration through to ongoing management and troubleshooting, we help UK businesses keep email, cloud storage, and collaboration tools running smoothly and securely.
Can you set up and maintain secure Wi-Fi and networks for UK businesses?
We provide end-to-end Wi-Fi and network support for North West businesses, delivering secure, high-performance networks with strong firewall protection, encryption, and continuous monitoring to reduce disruption and downtime.
General Enquiriesmoc.snoitulosllabevruc%40olleh+44 151 547 4321
Customer supportmoc.snoitulosllabevruc%40troppus+44 151 547 7990
AddressCurveball Solutions, Suite 5,Enterprise House, Moorgate Point,Moorgate Rd, LiverpoolL33 7XW